Meet the Team

Dawn Whitbeck-Borchert

Owner/Operator
hello@bciathourservice.com

I  have 30+ years of professional experience in the travel and tourism  industry in New York State, and I've built a solid reputation for  honesty, enthusiasm, hard work, and dedication. I graduated from SUNY  Cobleskill with an associates degree in Travel and Tourism Marketing.  Since then, I've really learned this industry, having held a variety of  positions including hotel reservations, banquet services, group tour  sales manager, member services manager, shows coordinator, and county  tourism director. Through all this, I also provided sales and services  with a local brochure distribution company before launching Brand  Connect Innovations, LLC in 2016. 

Daniel Borchert

Warehouse Manager
dan@bciatyourservice.com

I've  been involved in the travel and tourism industry since 1997. I have an  associates degree from Cazenovia College and a bachelors degree from  Rochester Institute of Technology. I've held a professional commercial  drivers license since 1989. I've driven all over the northeast and the  United States delivering brochures and transporting materials and  setting up New York State Tourism display booths at regional travel  shows. I'm the proud father of two boys and a life long resident of  Akron, NY. 

Our Partners

Brand Connect Innovations, LLC has  connections and strong working relationships with organizations and  individuals throughout the New York State Tourism Industry and beyond.


We are affiliated with the following businesses:


New York State Tourism Industry Association (NYSTIA)

Finger Lakes Tourism Alliance (FLTA)

Genesee County Chamber of Commerce

Visit Rochester


We provide services to companies such as:

1000 Islands International Tourism Council

Campground Owners of New York (CONY)

Destination Niagara Falls USA

Finger Lakes Regional Tourism Council

Visit Buffalo Niagara


and more!

Testimonials

"Thank you the 2018 Brochure order  form. Having more information in our office for popular destinations  help us to better serve our members." 
- Lori Threlfall, Assistant Manager, Branch Operations, AAA Northeast, Narragansett, RI

"Thanks for think of us, and we look forward to using the materials you send!"
- Lynsie M. Stout, CTA, Sales Manager, AAA Ohio Auto Club, Columbus, OH

"Thank you very much! It looks great!"

- Christine Wang, Guest Services Representative, Hampton Inn & Suites Buffalo Downtown (location client)

"Working with BCI has been wonderful.  Their attention to detail – from receiving and storing our guides to  distributing them across several counties – has been top notch.  Their  record keeping is allowing us to accurately monitor locations and  frequency of pick up. . .which will help all our partners in the future.  And their rack is beautiful – a piece of furniture that will compliment  any hotel or attraction lobby."
- Cindy Kincaide, Industry Relations Director, Visit Buffalo Niagara (distribution client)