Literature racking, transportation, distribution, and storage.

(716) 380-4343

Brand Connect Innovations, LLC
Brand Connect Innovations, LLC
  • Home
  • Why BCI
  • Services and Pricing
    • Services
    • AAA Order Forms
    • Other Details
    • Fees and Contracts
  • Contact Us
  • More
    • Home
    • Why BCI
    • Services and Pricing
      • Services
      • AAA Order Forms
      • Other Details
      • Fees and Contracts
    • Contact Us

(716) 380-4343


  • Home
  • Why BCI
  • Services and Pricing
    • Services
    • AAA Order Forms
    • Other Details
    • Fees and Contracts
  • Contact Us

Meet the Team

Dawn Whitbeck-Borchert

Owner/Operator
hello@bciathourservice.com

I  have 30+ years of professional experience in the travel and tourism  industry in New York State, and I've built a solid reputation for  honesty, enthusiasm, hard work, and dedication. I graduated from SUNY  Cobleskill with an associates degree in Travel and Tourism Marketing.  Since then, I've really learned this industry, having held a variety of  positions including hotel reservations, banquet services, group tour  sales manager, member services manager, shows coordinator, and county  tourism director. Through all this, I also provided sales and services  with a local brochure distribution company before launching Brand  Connect Innovations, LLC in 2016. 

Suzanne Hopkins

  Doer of Things and Stuff

suzanne@bciatyourservice.com

At the risk of showing my age, I'll share that I've proudly worked in the New York tourism industry since 1998, when I jumped right in as Executive Director of Madison County Tourism. Since then, I've worn several different hats as both a paid professional and a volunteer board member. Over the years my primary work focus has been on marketing, advertising, public relations, member services, events manager, sales agent...you name it, and I just might have done it! 


I'm also proud to be a part of the BCI team in my spare(!) time, assisting with website management, promotions, accounting, and any other task as needed. And I love working alongside tireless and dedicated colleagues who I also call my good friends. 

Judy Agar

  Sales and Distribution Services

judy@bciatyourservice.com

Judy brings to BCI her many years of professional service as the Distribution Manager at the 1000 Islands International Tourism Council.  She is very knowledgeable of the tourism industry in NYS and understands the logistics and hard work involved with getting your information to the public. 

Our Partners

Brand Connect Innovations, LLC has connections and strong working relationships with organizations and  individuals throughout the New York State Tourism Industry and beyond.


We are affiliated with or provide services to the following businesses:


New York State Tourism Industry Association (NYSTIA)

Finger Lakes Tourism Alliance (FLTA)

Genesee County Chamber of Commerce

Visit Rochester

Visit Syracuse

Campground Owners of New York

1000 Islands International Tourism Council

Campground Owners of New York (CONY)

Destination Niagara Falls USA

Finger Lakes Regional Tourism Council

Visit Buffalo Niagara

Pennsylvania Campground Owners Association

City of Brockville Tourism (Ontario, Canada)

and more!

Testimonials

"The AAA program has really expanded our coverage area...We couldn't be happier with BCI and the work you are doing!" 

- Linda Nissley, Executive Director, Lake Erie Wine Country

"Thanks for think of us, and we look forward to using the materials you send!"
- Lynsie M. Stout, CTA, Sales Manager, AAA Ohio Auto Club, Columbus, OH

"Thank you very much! It looks great!"

- Christine Wang, Guest Services Representative, Hampton Inn & Suites Buffalo Downtown (location client)

"Thank you for offering your service to AAA. I know we appreciate the option to order so many brochures from one place. Thank you for what you do!!!!"
- Julia Wilkinson, Branch Specialist, AAA East Central, Alliance, OH

"We appreciate you sending out this helpful letter to ensure we have up to date information for all our members!"  

- Elizabeth Virant, AAA Sales Associate, AAA Club Alliance, Inc., Cincinnati, OH (responding to BCI's AAA order form mailer)

"Working with BCI has been wonderful.  Their attention to detail – from receiving and storing our guides to  distributing them across several counties – has been top notch.  Their  record keeping is allowing us to accurately monitor locations and  frequency of pick up. . .which will help all our partners in the future.  And their rack is beautiful – a piece of furniture that will compliment  any hotel or attraction lobby."
- Cindy Kincaide, Industry Relations Director, Visit Buffalo Niagara (distribution client)

"Thank you for reaching out on our behalf. The patrons love the brochures." 

- Kim L. Huhn, Park Supervisor 1 - Recreation Department, NYS Parks, Recreation & Historic Preservation

Blog Corner: What's New with BCI

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